The Grievance and Redress Procedure
At the Tenure Facility we understand that how we address grievances can have a profound effect on our legitimacy, stakeholder confidence and accountability within our projects.
We have therefore developed an internal Grievance and Redress Procedure to ensure that grievances are resolved promptly and objectively. All stakeholders to the Tenure Facility may use the procedure, which ensures confidentiality to the extent possible and includes several mechanisms to resolve a grievance, including consideration by the Tenure Facility’s Ombudsman.
The Grievance and Redress Procedure is directly linked to the Tenure Facility’s guiding policies and standards on environmental sustainability, gender and social equity, human and Indigenous People’s rights, as well as our project operations.
About the Ombudsman:
The Tenure Facility’s Ombudsman is a designated neutral party who advocates for fair and equitably administered processes. In the case the Grievance and Redress procedure fails to produce a satisfactory outcome, the Ombudsman may review a grievance made by a stakeholder and advise or make recommendations on actions needed to resolve the case. The Ombudsman maintains strict confidentiality and impartiality regarding all matters brought to his/her attention
The role of Ombudsman to the Tenure Facility has been held by Johan Munk since February 2022.
Additional details about the Grievance and Redress Procedure can be found here.
Additional details about the role of the Ombudsman can be found here.
The Secretariat of the Tenure Facility takes mismanagement and misconduct within the foundation itself, its grant management system and/or its partnerships very seriously. It will investigate allegations and respond accordingly.
Concerns of financial irregularities, blackmail, harassment, bribes, conflict of interest, nepotism, or other mismanagement/misconduct should be reported through the Tenure Facility´s Whistleblowing Channel.
Furthermore, the Tenure Facility has a zero-tolerance policy regarding sexual exploitation, abuse and harassment (SEAH), bullying, and discrimination. Any such misconduct should also be reported through the Whistleblowing Channel. Please see below the ways in which reporting may be done anonymously.
How to report?